"...keeping you great"
HEADLINES:
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I think the older you get, the more important it is to have a guy to watch your fundamentals. |
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Peyton Manning |
Peyton Manning Thrives on Feedback -- I
remain a diehard Denver Broncos football fan, so it's been great watching one of
the greatest quarterbacks of all time setting records in his 14th season at an
age when most players are long retired. Notes Peter McLaughlin, author of
Feedback Revolution,
Manning feels more than ever that he needs constant feedback and coaching to
maintain a fresh attitude and pick up new ideas. And he gets this input from
Adam Gase, his former quarterback coach and now offensive coordinator. Peyton is
also one who knows how to give feedback as well, leaving Post-it-Notes on fellow
players' lockers and providing "feedback on the fly" out on the field of play. Take
1 minute to read McLaughlin's blog post on Manning this week.
HP's
Meg Whitman Gets Feedback from Customers -- after chewing through four different CEOs in the past
dozen years, HP's new leader seems to be making some steady headway (stock
jumped 5% yesterday). This Forbes
article (a little dated) is a great mini-case study on the steps necessary
to turn around a business. One key - lots of customer visits. Notes
Forbes:
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"So Whitman hit the road. In the past year she has held a staggering 305 one-on-one meetings with customers or sales-channel partners, aides say, as well as another 42 roundtable chats with small groups. A peek at her calendar the past 60 days shows trips to Munich, London, Brazil, India, New York and Bentonville, Ark., the home of Wal-Mart. 'She's made herself more available than her predecessor ever did,' says Chris Case, president of Sequel Data Systems in Austin, Tex." |
Take four minutes to scan through this article - or just read
the opening paragraph which describes something she did 26 years ago that says a
lot about her management style - worth the click through. I also love that a
leader worth $1.9 billion stays at Marriott Courtyards to save the company money
- and took the job more as a mission to save an original Silicon Valley
start-up!
Feedback On What You're Doing Wrong -- ...and thanks to Rabbi Stephen Baars for pointing me to
this story. Notes Baars, "every spouse should read this article - it's a guide
map for making your marriage work! The bottom line - you can't have a great
_____________ (fill in the blank with anything) if you don't look at what you
are doing wrong." Baars continues, "A lot of people think they are great
managers, great spouses, great parents - but until you face open criticism you
are just fooling yourself. Companies that don't do this, inevitably fail - the
same can be said for marriages."
RedBalloon Celebrates Reaching BHAG Tomorrow -- ...and launches a massive radio and online promotional
campaign around achieving it. Here's
a link to their YouTube video. It's almost as if we've watched
Australian-based RedBalloon
grow up as I've shared their progress through this insight and presentations.
Eight years ago, Founding Director Naomi Simson and her team set a 10 year goal
to get Australians to gift 2 million experiences (they had sold 7500 up to that
point). They not only beat the goal by almost two years, but they seem to have
hit an inflection point. It took them 10 years to reach the first million and
just two years to reach the second.
Scoreboards Provide Constant Feedback -- RedBalloon is now upping its game with a new BHAG of
providing 5 million 'good times' by 2020. For an experience to count, the
customer must score it with an NPS (Net Promoter Score) of 9 or 10. "This puts
customer happiness at the centre of everything we do, "exclaims Simson. "And the
new scoreboard is ready for the roll over!" Their continuously updated
scoreboards, within eye shot of all employees, provide the kind of constant
feedback that drives outstanding performance. Here's
a link to the video rolling out the new BHAG to the team.
Marriage Feedback - Get "Bliss" in NYC -- Rabbi Baars, one of our favorite couple's coaches, also
let me know he's hosting his popular relationship seminar "Bliss" in New York
City. It kicks off Monday November 11 at 180 Amsterdam Ave., though you can join
in at any time. Each session is self-contained and the cycle repeats -- and your
first session, whenever you start, is free. The rest of the program is $127.
"It's so much fun it counts as a date night!" If you want more bliss in your
relationships (with your children as well)
click here for more info.